Refund, Return, Exchange
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Return / Cancellation Policy:
- Stock Orders:
Stock boot orders may be subject to a 10% restocking or cancellation charge.
Please review your order confirmation to be sure you have ordered the correct size and configuration.
It is very important that you follow our instructions to get an accurate measurement of your feet
If you are a "difficult fit" and have always had a hard time getting footwear which fits
correctly, then you probably shouldn't order stock boots without trying them on.
- Custom Made Orders
Custom boots will be custom made to your
size and specifications. Please be sure that these boots will fit you correctly.
We provide detailed information on our web site on measuring your feet and we
explain how each type of boot fits relative to your US men's size. We normally
do not take custom boots back in return if they don't fit. Of course, we stand
by the boot warranty and will replace or repair any boots with manufacturing defects.
If you have feet which are difficult to fit or if you are not confident about the
sizing process we can put you in touch with Wesco. Wesco can send you
a measuring kit. Once you take detailed measurements and foot tracings
Wesco will make your boots to measure for the normal retail price plus $60.
Once you've had a pair of boots custom made to measure by Wesco you
can order subsequent custom pairs from us at our lower prices.
This is because Wesco keeps your measurements on file along with their
notes so they are always ready to make follow on pairs when their dealers
send in an order.
We charge nothing extra for subsequent boot orders made to your measurements
once they're on file. Follow-on pairs are priced the same as the custom boots
shown on our web site.
Wesco may charge $30 to make changes to custom made orders after the first
week or two of the building process. So please review this order confirmation to
be sure everything is correct. Once an order is started, changes are not always
possible. During the later part of the boot building process changes are not
Wesco charges a $30 fee if orders are cancelled once
the leather has been cut.
Please review your order confirmation to be sure all details are correct.
It is important that you follow our instructions to get an accurate measurement of your feet
We expect payment for custom made boots when the bootmaker starts
the boots. So we'll run the credit card charge at that time or expect
PayPal payment before the bootmaker starts a custom pair.
For stock boots we run the charge when the boots are shipped. If we don't
have your boots in our stock and need to have them shipped directly from Wesco
or Dehner, we run the charge when we place your order with the factory.
If you elect to use PayPal, we will send you a PayPal invoice
once we have reviewed your order and have sent you a confirmation.
BIG BLACK BOOTS is a Verified PayPal merchant and we take
The PayPal invoice we send you fills out all the order information on our secure PayPal payment page
once you log in to PayPal. To verify that you're on our page you'll see our ugly brown
logo banner at the top of the page (gotta change that color) and your browser will
indicate that you are on a secure page.
If you elect to pay using a Visa or MasterCard, your credit card will be
charged the full amount when your order is submitted to the factory.
You can provide credit card information on the secure order form or you can
use any of the methods below to get that information to us.
You can send credit card information on our secure order forms or,
if you need to update or change that information, we have a
to send updated credit card information. This is the most secure method... we recommend it.
You can also send credit card information to us by email to:
to our voice mail at +1 (858) 450-1129
or you can mail the
information or a check to us at:
BIG BLACK BOOTS
7122 Cather Court
San Diego, CA 92122
We accept US Dollar money orders or cashier's checks. We will accept personal checks, but
will wait until your check has cleared before doing anything.
Privacy & Security Policy:
BIG BLACK BOOTS respects your privacy and confidentiality.
We do not sell or give our customer lists to anyone. We use your information only
for purposes of filling your order.
Unlike many "dot-com" sites we deal in boots and leather, not in confidential personal information.
In fact, we have yet to send any mass mailings or mass emails to our customers... and probably
Our web site uses secure order forms encrypted to the highest level of security available for
web transactions (128 bit). Our SSL public key certificate (security key) is provided by Thwate.
Sensitive information stored on our computer systems is stored in encrypted form.
When discarded, paper documents which may have information about our customers
When we replace computer hard drives which may contain information about our customers,
we destroy the old hard drives to ensure that information does not fall into the wrong hands.
We do this even when the hard disks are inoperative.
Old backup tapes are destroyed when they reach the end of their working life.
Thank you for your trust.
In business since 1985 and on the internet right from the start! --- BIG BLACK BOOTS.
BIG BLACK BOOTS PGP Public Key:
You can use this PGP public encryption key to encrypt correspondence
which is sent to BIG BLACK BOOTS via email. All of our orders are handled using
secure web order pages which are encrypted using SSL, so this method
of correspondence should not be needed. We generated this key in
August of 2006 to use email address
Our previous key has been superceded by this new one.
-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: PGP for Personal Privacy 5.5.2
-----END PGP PUBLIC KEY BLOCK-----
We have been making and selling custom boots since 1985. Our on-line store was the first internet boot store. Your satisfaction with a great pair of boots is our goal. Orders are processed manually by boot experts not automated systems. Please contact us if you have any questions about the boots:
BIG BLACK BOOTS Home Page
Email questions or comments to
BIG BLACK BOOTS Web Pages - Copyright © 1996 - 2006 by Rich Filia - All Rights Reserved
Last edited 01:49:20 11/16/07